I have to say that my experience with airlines has been up and down. I realize that they are struggling as an industry. Still, I appreciate good service.
I am a HUGE fan of Midwest Express. I always have been. Their seats are larger (although not as large as they used to be). They are always courteous. They are a local company. And they give out fresh baked cookies on their flights.
I bought tickets with them to go to training for Dream Job. Midwest was having a good sale and I got straight through tickets. Plus! I had problems logging in and someone, after finally getting into my account, bought the tickets that came up.
Later that night, my father looked at the tickets and noticed that they had me returning the same day I left! Clearly a mistake. But, a mistake I hadn’t seen and had paid for. Not only that, but S is meeting me in the city to find an apartment, then flying home. He was on the correct return flight.
Near tears, at 11pm, I called customer service. Within 10 minutes, she fixed the problem– no charge.
Lesson number 1– flying Midwest Express over other carriers is worth it. They truly are the best care in the air.
Lesson number 2– if you find a mistake, address it immediately. You are more credible.