People complain all the time about airports being difficult to manage nowadays. There are tons of reasons that people miss their flights: flights are cancelled; traffic; not having the correct forms of id, etc. Lines at the airports are longer too. I, personally, have had lots of “issues” with flying in the recent past.
This is my favorite, and most ridiculous, story yet.
Soda was visiting me this week and was meant to return home on Wednesday evening. Very nicely, American Airlines called where her plane was delayed from 7pm to 910pm. Therefore, we went out and have a nice dinner before she left. I got her to the airport just after 8 (in Milwaukee 1 hour is MORE than enough time). We went downstairs to the American ticket counter and no one was there. We asked the United guy and he tried calling people (granted the phone at the empty desk rang when he tried to call someone). A leaving employee from American also promised to call someone (again the phone at the empty desk rang).
After 20 minutes, I went in search of help. I found it in the form of the information desk where they pages any American employee to come help the customers standing in line at their ticket counter. This helpful woman also told me that American closes its ticket check in at 8pm.
Finally, we did get help. Soda, however, did not get home. It seems that the security check in people had gone home for the evening and she could not get through security. Oh well! She left on Thursday night instead.
True story. Swear.